Testimonials: Siding & Windows Customers
“Our windows were installed quickly by a very personable English-speaking crew who understood my questions and responded appropriately. CRSI was the ONLY company that offered a ballpark estimate in response to the measurements I submitted over the internet. After visiting our home Joe’s quote was exactly the same as his emailed estimate and was 1/3 of the price quoted by a reputable national company that was selling the same window. Joe personally followed up and performed a couple of insignificant touch ups that we could have overlooked. We highly recommend CRSI and plan to use them again!”
“Mr. Tichenor and his crew of installers delivered everything they said they would. I suggest that anyone in the market for replacement windows be sure to consult with him before they go anywhere else. Joe and his staff were courteous, efficient, and above all helpful with all questions and concerns I had ranging from finance to clean-up. Overall a fantastic experience and I recommend him and his crew with no hesitation at all.”
“I actually started the project over a year ago and had to postpone due to the economy. Joe was very informative and knowledgeable. He provided me his perspective on what needed to be done but never pressured me to make a commitment. The actual job went smoothly and we’re very happy with the outcome.”
“Typically I would not go with the low bidder, but I was most comfortable with Joe. His price was considerably lower than the other two bidders but I could tell he was straight forward without the pushy sales approach. His crew was great and VERY professional. Had an issue with one window that got held up at the factory and Joe insisted that I do not pay until the job is complete. He came and installed the window several weeks later and even knocked a few hundred off the bill. Unlike other window installers, Joe’s crew comes in the house to ensure a proper seal and he takes down AND reinstalls all window treatments….incredible timesaver!!! I have already recommended CRSI to a friend who is having Joe install his windows”
“Joe Tichenor is absolutely amazing! I had 8 window estimates in 7 days. Joe won the job for several reasons: he was professional, courteous, and most importantly, helpful and honest. His crew installed my windows today. They look wonderful, better than I ever even imagined that they would. Joe came and oversaw the process as well. The entire experience was so pleasant. Joe helped me to feel 110% confident in my window selections and I’ll eagerly recommend him to anyone that I learn needs windows. Thank you, thank you, thank you!”
“Joe was the first person who was able to give me a good, honest estimate on the spot. The others couldn’t give me a good estimate on the spot, even though they claim to have been doing this kind of work for years. Their prices were not as good, they took a long time getting back to me, and one sent a salesman who never installed a window himself — it was nearly torture to sit through his presentation. Another said they had a special buy 2 get the 3rd free; at a price Twice the amount of Joe’s. In the end, Joe was the most honest person. I’m thrilled with my new windows. Thanks for offering this service.”
“We cannot say enough about this company. They were professional and you cannot beat their level of quality and service. Do not call those large, impersonal, pushy window dealers…call this company instead. They do not use sleezy sales tactics and are good honest people. The crew that installed our windows has been working with this company for years and they were courteous and cleaned up everything before they left. We love our new windows and are so happy that we chose you guys. ”
“They redid all of my windows and painted the exterior of the house. I couldn’t have been happier with the service. From the initial estimate to the workmanship to the completion I was very pleased.”
“CRSI is fantastic. Joe is very easy to work with and helpful in selecting what windows to get. I got 52 windows and a door. When folks come over to our house, they are amazed by the door because they have not seen any set of French doors as secure as those doors. The other contractors were impressed with how well and quickly the windows were put in and CRSI did a great job. Thanks to Joe and his team for great service. Also, CRSI was 50-60% less than other estimates and you can’t beat getting the highest quality and some of the lowest pricing”.
“This contractor replaced 38 double paned windows throughout my entire 3 bedroom, 2 bathroom home. His team did this in about a full day and all the used material and garbage was taken away by him when he was done. Joe Tichenor and his crew are well rounded and very professional contractors. His price for this job he came in a good 15% less than his competition. My windows look perfect and the men that came and did this were so fast and efficient; I was amazed. I highly recommend them for vinyl siding work, painting, or most definitely window replacement.”
“Removed old windows. Disposed of them and replaced 8 windows and 1 big picture window in all. I called Joe for an estimate. He was one of the first I called, lucky for us. As he worked up the estimate he filled me in on all the ins and outs of the industry. He was very informative with no pressure sales whatsoever. When I got the estimate I thought this couldn’t include everything but it did. I told him I was having other companies over and he told me what to expect from each one and even told me how much they would charge (approx.). He was right on all fronts, by the way. He even told me to call him if I was going to go with another company and he would give me advice. After I got some more estimates I saw that everything Joe said was right and I knew CRSI were for us. His crew proved Joe right once more. Fast, friendly and very knowledgeable. One of the new windows was cracked so they were back 2 weeks later to finish the job and I received a discount for that. Save yourself the hassle and call CRSI 1st. I firmly believe they’re the best in the industry and the house looks great.”
“Joe called within an acceptable time. His crew completed the work as promised and within the estimate given. The quality of the work is superb”.
“The home repair/improvement projects awarded to CRSI are essentially completed. Their material, workmanship, thoroughness professionalism and flexibility are all top notch. Definitely value worth price! I would not hesitate to use them again or refer them to friends and neighbors!”
“Best experience I have ever had, CRSI did what they said they would and stands behind their products and services. The project could not have gone better, I would recommend CRSI to everyone.”
“A very positive experience, thanks for recommending him to me.”
“I had 23 windows they put in, they were thermal pane. The job was done on time as contracted. They arrived promptly, did the job in quick order and did an excellent cleanup. Installation crew was easy to work with responsive, and explained the process before they did it so I knew what they were doing. They conferred with me frequently during the installation to see if I had any questions.”
“We love our new windows. A quality product at a reasonable price with truly professional installation. This is how it should be. These guys installed 16 windows for about the same price the others wanted to charge for 12, and did an excellent job of installation – fast, clean and well executed. No complaints.”
“I called Joe and he was great! Prompt, professional and priced right! Everything was done exactly as we agreed. Joe’s crew that did the work was amazing and did the job in a super short time with zero mess. If you need windows replaced, CALL THESE GUYS!! You’ll be as happy as I am.”
“This is a company with whom we all dream of doing business. Joe Tichenor said he would be here at 10AM to conduct his estimate. He arrived at that time. He provided a written estimate and said he’d await our response. His estimate was 40% and 65% less than the next two companies for the same quality window. Immediately after my call to CSRI that I wanted to do the job, I received a final $ proposal and a phone call to advise the windows had been ordered and when to expect installation. Their install occurred on the day promised. They were very professional, polite and pleasant. When they left, the area was a clean as before they started. This was truly a great experience, and we recommend CSRI for all home ”facelift” work. CSRI installed 23 Simonton, series 5500, windows in our 27 year old home. CSRI receives great praises and references on the Bob & Rodman Home Show, on WQXI 750AM, every Saturday from 7-10AM.”
“They installed 23 double paned windows for me in our home, taking out all old windows and discarding all the trash when they left. They were with us for six hours and then cleaned up. I was very pleased with the work this crew did on my windows. They came over when they said they would, took out all the old windows without a problem, and put in these new upgraded ones. They looked beautiful and they cleaned up as if they were never there in the first place. I don’t mind telling anyone about them and I will use them again in a heartbeat.”
“Why would you hire anyone else! These guys are fantastic. Everything was cleaned up and carried away. We were kept up-to-date via e- mail and telephone about the arrival of our order and the date and time the crew would arrive. The crew arrived exactly as we were told. The entire event has been a pleasant experience. No hype! No high pressure! It’s nice to know there are honest, hardworking service people still out there. I have already recommended CSRI to a neighbor and my son.”
“I reviewed Angie’s List earlier this year looking for contractors to begin replacing all the windows in my home. I intended to start upstairs and finish in the back of my home when my plans were thwarted after a break-in through my kitchen window. I called Joe Tichenor who came out early the next morning. Joe thoroughly educated me on vinyl replacement windows, competition, pricing, installation and every aspect of the industry. Joe emailed his estimate and while the price seemed pretty reasonable, I still wanted to see what else was out there. I phoned another company who matched Joe’s price but their window sample was sub-standard. Once I phoned Joe that I was ready to do business, he placed the order and a week later, Mike and his brother came out and quickly installed four of the five windows. The fifth window – which just so happened to be the one that was broken into – was measured incorrectly so it had to be reordered which took a little more than a week because of the Labor Day Holiday. Joe phoned to tell me the window was in and arranged a time to finish the job. Once again, Mike and his crew came out and quickly installed the window. Joe reduced the total price of the job due to inconveniencing me. The crew even re-installed my blinds! I can’t think of a time when I’ve had a better contractor experience! Joe and his crew are professional, on time and customer focused.
“I was very satisfied, this was the best service I received in years and the materials that he used were very wonderful. All of my neighbors are jealous of the work that I have received. I would recommend this company to everyone.”
“Joe, you and your crew were great to work with and also let us know that we as the customer were the one who was in charge. You answered all our questions and helped us work through some of the special issues on the project.”
“Joe, I want to thank you for the work you did, all visitors to the house say the windows look great. You’re a very honest person and I will definitely recommend you to all my friends.
Please keep in touch. Very satisfied customer.”
“CRSI installed windows for sunroom. Joe was great. He was the first company to respond to my request. He never missed any appointment; He never showed up late. He presented a high quality product at a fair price. Overall, this experience was great. There were no problems. No glitches, we are happy with our windows. We would use CRSI again without any reservations.”
“Joe Tichenor was very easy to deal with, and very up front with all the product info and pricing. Also, the guys who installed the windows were great to work with and I felt very comfortable with them in my home. I love the Simonton windows and think they look great in my house.”
“Joe replaced (7) windows and a sliding glass door. Joe came out promptly after I called and was able to do the job in a narrow time window that I had available. I got 3 prices on the job and Joe’s was quite a bit better than the others. There was a slight mis-communication and the Sliding Glass Door almost didn’t make it when I needed the work done, but Joe pulled some strings and got the door I needed! He did a custom thing for me: putting double-pane insulated windows behind existing stained glass windows we had in our bedroom. This was very tricky to do without breaking the stained glass but Joe pulled it off! We got to keep the decorative windows while getting much better R-value from the new windows Joe installed.”
“Joe was great. I am definitely going to use him again and I will recommend him to others.”
“Joe came out and gave us an estimate. We thought about it for awhile and got other estimates. Then decided to just go ahead and do it and we hired Joe. The windows arrived when he said that they would and the installers showed up when they were promised. They worked very quickly and did a great job. They cleaned up really well after themselves. Joe came back out to inspect the windows himself. They ordered the wrong size for one window and installed one where they weren’t supposed to and left one out that they were supposed to replace. Joe took care of it right away and we ended up getting one free window.”
“We contracted CRSI to do our vinyl siding, windows, and gutters. Very pleased with the results. Of the several contractors we received estimates from, they were by far the best in terms of quality material for the price. Joe Tichenor was great to work with – I never felt like he was trying to push a certain product or being anything but truthful with me. Payment was not expected until I was happy with the results.”
“Extremely punctual. Very honest, professional, and forthcoming about pros and cons of products. In one visit, able to assess window and carpentry needs. Fast delivery. Installed 12 windows in one afternoon! Time between initial visit and installation — less than two weeks. Priced very competitively.”
“They are extremely good at what they do… I was completely amazed at the speed and craftsmanship of their work I would highly recommend these guys!!!”
“I had a very positive experience with CRSI who replaced 25 windows in my house. From 1st sales call, to the Crew being on time, looking clean cut and professional, to the installation, and final walk through with the foreman, they were a pleasure to work with. My new windows are gorgeous, they make my house look fantastic and I know I will save money on utility bills. If you are deciding who to use on your windows – I say you can’t go wrong with CRSI.”
“CRSI is a great bunch of guys to work with, from Joe on planning and purchasing to Danny & Crew on the installation. Good windows, good price, good job.”
“The installation crew supervisor did a great job installing the windows. He was quick, thorough and very professional. Overall, I would recommend Joe and his company to anyone looking for replacement windows. I did a lot of research and sat through a lot of presentations, but in the end Joe made the entire process simple and delivered a high quality product within my budget.”
See our Painting Customers Testimonials.